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Questions about Mental Health appointments
Can I see the GP about my mental health concerns?
How do I book a psychologist appointment?
How do I book a psychiatrist appointment?
Can Dr Bruno see patients under 18?
Blood test appointments
How do blood test (phlebotomy) appointments work?
Request for medication
How do I order a repeat prescription of my regular medication?
Completion of medicals for employment visa sports or study
How do I book a medical for university entrance/ employment/sport or visa?
COVID-19 Testing Service
Questions about COVID-19 Tests
What COVID test should I take for travel?
When should I take my travel COVID test?
What COVID tests are you used to detect current infection?
How do I return my COVID test sample?
Can I buy my COVID self-test kit in advance?
View all 17
Questions about the labs
Are COVID test samples processed over the weekend?
Are your COVID testing labs UKAS accredited or registered?
Refunds and cancellations
What is your refund policy for COVID test kits?
What is your cancellation policy?
Questions about COVID Testing Appointments
Should I bring ID to an appointment-led COVID test?
Am I allowed to attend the clinic whilst in travel quarantine?
How can I connect to a video call appointment?
Questions about Antibody Testing
How is an antibody test performed?
Is there an age restriction on Antibody tests?
What is the difference between venous and capillary sampling?
What is the difference between the Roche and VirTus tests?
What will a spike protein antibody test identify?
View all 12
Questions about bookings
How do I book a PCR test?
How do I book a Proof of Recovery Certificate?
How do I book a Rapid Antigen/Lateral Flow Departure Test?
Booking query: How do I book for more than one person?
How do I cancel my appointment?
View all 6
Questions about specific destinations
What are the entry requirements for Australia?
What are the entry requirements for France?
What are the entry requirements for the USA?